DELIVERY SCHEDULE

Hong Kong Island:

Every Monday, Wednesday, Thursday and Saturday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day. 

Kowloon:

Every Monday, Tuesday, Thursday & Saturday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day. 

Sai Kung District (Including Tseung Kwan O)

Every Monday & Thursday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day.

Tai Po, Sha Tin, New Territories North Districts:

Every Wednesday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day. 

Ma Wan, Discovery Bay:

Every Friday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day.

Tung Chung:

Every Tuesday & Friday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day.

Tin Shui Wai, Yuen Long, Tuen Mun:

Every Tuesday & Friday. Our delivery cutoff time is 04:00 PM for next scheduled delivery day.

Tsuen Wan, Kwai Tsing, Tsing Yi:

Within two working days of order confirmation. Our delivery cutoff time is 04:00 PM for next scheduled delivery day.

Delivery Details

We deliver to most areas in Hong Kong.

Delivery is free for an order above HKD 300.

For orders below the free delivery threshold, we charge a nominal delivery fee of HKD 50.

If the delivery address is at Discovery Bay, customer should pay HK$175 (Discovery Bay)  tunnel fee on top of the delivery charges. You can pool orders with neighbours so that way If more than one household has ordered for delivery in the same area (i.e. Discovery Bay) on the same day, the tunnel fee is split between the residents of their respective areas.

The areas that we do not deliver to include remote areas, remote islands, and restricted areas that require a permit. 

Orders are dispatched within next two working days after receipt of order and payment. We deliver between the hours of 10:00am to 10:00pm.

No delivery services shall be available on the 1st and 2nd day of Chinese New Year, Hong Kong general public holidays, and when typhoon signal No 8 or the black rainstorm signal is hoisted.

No delivery shall be available to premises situated in buildings which have no legal unloading areas within 50 meters of the building.

Delivery service does not include areas that cannot be reached directly by our vehicles or buildings without a functioning lift to the 1/F or above. In such a scenario where no lift is available, SpiceStore.HK or its staff will require the customer to pick up the goods at a location chosen by SpiceStore.HK or its staff.

Please ensure that a person aged 16 or above who is authorised to receive and pay for the order is present at the specified time of delivery at the Customer's address to receive and pay for the order. If no such person is present, the delivery shall be withdrawn and attempted at another time agreed and the customer may be charged for such an arrangement. SpiceStore.HK reserves the right to charge the Customer an extra delivery fee.

There is a packaging and handling charge of 1 HKD for every order.